Shipping
Shipping
A majority of our items are made to order, and handcrafted with you in mind. Please allow 5-10 business days for your order to ship.
If you're in a rush, there are expedited production and shipping times available at checkout.
Feel free to use the chat feature in the bottom right corner of your display to reach out if you have any questions, concerns, or requests.
Get in touch
Need to contact us?
Chat with us by clicking the chat bubble in the bottom right corner of your screen.
Additional Ways to Get In Touch:
Send an email to: hello@kithandoak.com
Send us a text: 843.252.0552
Fill out a contact form.
Order tracking
You'll receive tracking once your order is on the way via email, messenger, or text - it's your choice at checkout. Additionally, by creating an account you can access it just as quickly.
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We are more than happy to work with you to create a custom piece - reach out to us via Chat or via our Contact Form to start the process.
Care & Warranty
How do I take care of my jewelry?
14K Gold Filled & Rose Gold Filled
Scrub lightly with a fresh, soft-bristled toothbrush and warm water, or a microfiber cloth. You can also buff your pieces using the cloth included in your order.
Sterling Silver
Gently rub the surface with the cloth included in your order.
For more in-depth care instructions, visit our care guide.
Is there a warranty?
Absolutely! For 6 months from the date of purchase, we’ll take care of your product if any damage to the material occurs. Simply contact us and we’ll send you a replacement.
Please note: This warranty does not cover lost items, scratches that come with normal wear and tear, improper use or storage of your product, and any modification to your product done by a third party.
How do I use the polishing cloth?
Gently rub the surface of your piece with the polishing cloth. Never wash the polishing cloth as it will lose its effectiveness, and keep out of reach of children.
What about custom pieces?
We are more than happy to work with you to create a custom piece - reach out to us via Chat or via our Contact Form to start the process.